Reset the Claim Count

Resetting a patron's claim count to zero prevents the patron from being blocked for exceeding the total claim limit when claims have actually been resolved.

To reset the count of claimed items for a patron:

1. Open the patron's record.
2. Go to the Claims/Lost list.

3. Select RESET CLAIM COUNT.

A confirmation dialog box opens.

4. Select YES to reset the patron's claimed items count.

The patron's total claim count is reset to zero.