Deny a Hold

To deny a hold:

1. Go to the Patron record | Holds view.

The patron’s hold list is displayed.

2. Select the check box next to the pending hold request that you want to deny.
3. Select Deny to deny the hold.

The area below the button bar expands.

4. Select the reason for denying the hold in the Deny reason box.
5. (Optional) If you want to deny holds for all items at this branch, choose Deny all available items at this branch.
6. Select DENY HOLD.