Change the Pickup Branch for a Held or Shipped Hold Request

To change the pickup branch for a hold request with a status of Held or Shipped:

Note:
The pickup branch list in Leap excludes branches (if any) selected in the Request parameter: Hold options | Pickup | Exclude selected branches in staff client.

1. Go to the Patron record | Holds view.
2. Select a hold with a status of Held or Shipped.

The Hold Request page opens.

3. Select a different pickup branch in the Pickup drop-down list box.

4. Select SAVE.

A message informs you that the hold was modified, and the pickup branch is changed in the holds list.

Note:
When a hold request pickup branch is changed for an item held at another branch, a message alerts staff members at the other branch that the pickup branch was changed so that they can ship the item to the new pickup location. Leap also indicates if the pickup branch for a held or shipped item was changed in PowerPAC, Mobile PAC, Leap, or the Polaris staff client. See Rerouting and Transfer Messages for Held Items with Changed Pickup Branch.